Troubleshooting

Start with the symptom you see. Your saved research stays in your Adlicio workspace when you reconnect.

Adlicio or its tools don't appear#

Check that Adlicio is turned on in the current conversation. Then disconnect and reconnect it in your AI app's connector settings to refresh the tool list. In a team workspace, ask the owner whether custom connectors are allowed.

The connected account is wrong#

Ask Adlicio to check your account with whoami. Disconnect the connector, then connect again and choose the same account you use in the Adlicio app.

A result says pending#

Some collections run in the background. For a deep scrape, use get_deep_scrape with the returned job id. For Instagram, retry the same URL later. Brand research and Voice-of-Customer reports have their own progress tools.

A tool needs credits or a different plan#

Read the response to see whether the limit is your balance, a daily allowance or plan access. Check the tool's plan label and credit cost on the tools page. A tool that costs no credits can still need All Access or Team.

I need comments from a private Facebook group#

Use the Adlicio Chrome extension in your own signed-in browser. The scrape_facebook_group tool queues the search and get_extension_job checks its status. Read the saved comments with get_history_item.

My AI app only supports a local server#

The hosted connector needs remote HTTP support. Use the commentscraper CLI's local stdio MCP setup instead. It is a separate integration.

Still stuck?#

Email team@tryadlicio.com, visit help, or manage your devices in your account.